- LIILO will only provide the option of exchange for alteration, made within 7 days of receiving the product.
- LIILO is unable to accept returns on any products unless it is a damaged product.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product at reach.liilo@gmail.com.com within 24 hours of receiving your order.
- Upon authorisation of returns, we will gladly offer you an exchange/ store credit on a case-by-case basis.
- All returns are subject to verification by our team at LIILO.
CANCELLATION & REFUNDS
- You may cancel an order within 24 hours after placing it. Any accepted cancellation beyond 24 hours will exclusively be the decision of team LIILO. A cancelled order will result in a credit to the users credit card/account.
- Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
"Liilo—where every stitch tells a story of care, dignity, and love. Crafted slowly, with fair wages and ethical hands, each piece is a step away from fast fashion, toward something meaningful."
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