FAQ's
1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For domestic orders within India, delivery usually takes 7–14 days after order confirmation.
International orders take 14–21 days, depending on the destination and customs process.
2. IS SHIPPING FREE?
Yes, shipping is free across India. For international orders, the shipping fee is calculated at checkout based on your location and order weight.
3. DO YOU OFFER RETURN OR REFUNDS?
We do not offer returns, but we’re happy to help with exchanges if your piece doesn’t fit or meet expectations. Exchanges must be requested within 2 days of delivery, and the item must be unworn and in original condition.
4. WHAT IF I RECEIVED A DAMAGED OR WRONG PRODUCT?
Please reach out to us within 24 hours of delivery on WhatsApp at +91 8708998144 with photos and your order details. We’ll sort it out right away.
5. CAN I CANCEL MY ORDER?
Yes, you can cancel your order within 24 hours of placing it. After this window, cancellations are subject to approval by our team.
6. CAN I ORDER SOMETHING AS A GIFT?
Absolutely! We offer gift wrapping and handwritten notes. Just let us know your message and gifting request while placing the order or via WhatsApp.
7. DO YOU OFFER CUSTOM SIZING?
Yes! We offer all kinds of customisations. From sizing adjustments to personalized changes like altering the neckline, adding sleeves, adjusting the strap thickness, or even changing the color or length—just let us know your preferences, and we’ll make it happen!
8. DO YOU RESTOCK SOLD OUT ITEMS?
Yes! We restock some of our popular pieces based on demand. You can subscribe to our newsletter or message us for updates on specific products.
9. WHAT KIND OF MATERIALS AND FABRICS DO YOU USE?
Our pieces are made with breathable, high-quality fabrics like chanderis, linens, cottons, and muslins. Comfort, durability, and aesthetic are at the heart of every piece we design.
10. DO YOU ACCEPT CASH ON DELIVERY (COD)?
Yes, we do offer Cash on Delivery (COD) as a payment option for domestic orders within India.
11. DO YOU SHIP WORLDWIDE? OR ONLY TO SPECIFIC COUNTRIES?
We ship worldwide, so no matter where you are, you can enjoy Liilo's creations.
12. ARE ALL YOUR PIECES MADE IN-HOUSE? OR DO YOU COLLABORATE WITH ARTISANS/STUDIOS?
Our pieces are made both in-house and in collaboration with skilled artisans and studios to ensure the highest quality craftsmanship.
13. DO YOU ACCEPT BULK OR BRIDAL ORDERS?
Yes, we gladly accept bulk and bridal orders. Feel free to reach out to us for custom requests or further details.
14. DOES THE PRICING OF BULK ORDERS VARY?
Yes, the pricing for bulk orders may vary depending on the quantity and specific requirements. For tailored pricing and more details, please connect with our team, and we’ll provide a customized quote based on your needs.
15. ARE YOU A SIZE-INCLUSIVE BRAND?
Yes, we offer sizes from XS to 6XL to ensure that everyone can enjoy our beautiful creations, no matter their shape or size.
16. HOW DO I REQUEST A CUSTOMIZATION?
You can WhatsApp us at +91 8708998144 with your request. Our stylist will guide you through the process, and if needed, we’ll set up a video call for better clarity.
17. WHAT KIND OF CUSTOMIZATION DO YOU OFFER?
We can customise most elements of our garments, including:
– Colour changes
– Garment length adjustments
– Sleeve changes (add, remove, shorten, or lengthen)
– Neckline variations
– Adding elements like shrugs, straps, etc.
– Custom embroidery
18. CAN I CUSTOMISE OUTFITS FOR MY FAMILY OR A GROUP?
Yes! We can create coordinated or complementary outfits for men, women, and children based on a selected design. Perfect for weddings, celebrations, or photoshoots.
19. DO CUSTOM ORDERS TAKE LONGER TO DELIVER?
Customised pieces usually take 10–14 working days to dispatch. Let us know your timelines—we’ll always try to accommodate special dates.
20. CAN I PAY CASH ON DELIVERY FOR CUSTOMISED ORDERS?
Unfortunately, COD is not available for customised orders. All customised orders must be prepaid.
21. CAN I RETURN OR EXCHANGE A CUSTOMISED PIECE?
Custom orders are made specially for you and therefore not eligible for return or exchange. If there’s any issue with your order, contact us at reach.liilo@gmail.com—we’ll do our best to assist you.
22. I HAVE AN IDEA OR REFERENCE FOR A CUSTOM OUTFIT - CAN YOU MAKE IT?
We’d love to hear it! Share your reference image or moodboard with us and we’ll let you know what’s possible.