SHIPPING
1. All domestic orders are delivered within 7–14 days post order confirmation.
2. All international orders are delivered within 7–14 days post order confirmation.
3. We offer free shipping on all orders within India.
4. Deliveries outside India typically take 14–21 days after order confirmation.
5. Shipping charges for international orders are calculated based on the delivery location and order weight, and will be shown at checkout.

EXCHANGE POLICY
1. If your order arrives damaged, defective, or with missing items:
Please notify us within 24 hours of delivery
2. Customised items are not eligible for return or exchange, but we’re happy to assist with size or fit adjustments where possible.
3. To request an exchange, contact us via:
WhatsApp: +91 8708998144
Email: reach.liilo@gmail.com
4. Please include the reason for the exchange and share photos if the item is damaged or defective. Ensure the product is in original condition with all tags and labels intact.

We love making pieces that feel just right for you.
For any customisation requests, you can reach out to us on WhatsApp at +91 8708998144. Once you do, our stylist will connect with you to understand the details and guide you through the process.
We offer a wide range of customisations, including:
— Changing the colour
— Adjusting the length of the garment
— Adding or reducing sleeve length
— Altering the neckline
— Adding features like sleeves, straps, or a shrug
— Custom embroidery placement and more

Dry clean only

If you’re ordering a gift, just let us know while placing the order or drop us a message on WhatsApp. We’d be happy to add a handwritten note and gift wrap your order to make it extra special.